Last updated: August 2026
This policy explains what you are buying, how to stop paying, and when we refund. It sits alongside your statutory rights, which it does not replace.
Cancel yourself at any time in your account settings. Cancelling stops the next payment. Your access continues until the end of the period you have already paid for, and we do not refund the unused part of a period you have started.
You do not need to contact us to cancel, and there is no separate billing portal.
Because you buy online, the Consumer Contracts Regulations 2013 give you 14 days to change your mind about a purchase.
Access begins as soon as your payment succeeds, so you get what you paid for immediately. We do not currently ask you at checkout to give up the 14-day cancellation right in exchange for that immediate access. So if you want to cancel within 14 days of buying, email support@lifeintheukmocktest.uk and we will refund you. Where you have already used the Service, we may keep a proportionate amount for what you used.
After 14 days, purchases are not automatically refundable. We will still put things right if something has gone wrong: a payment taken twice, access that did not activate, a plan you did not intend to buy, or a fault on our side. Email support@lifeintheukmocktest.uk and tell us what happened.
If the Service is faulty, not as described, or not provided with reasonable care and skill, you have rights under the Consumer Rights Act 2015 to a repair, a replacement, or a refund. Those rights apply whatever this policy says.
Refunds go back through Stripe to the card you paid with. We cannot send a refund anywhere else. Once we issue it, the money usually reaches your statement within 5 to 10 working days, depending on your bank. When a refund completes, premium access ends.
If a payment looks wrong, please email us first at support@lifeintheukmocktest.uk. We can usually resolve it faster than a chargeback, which takes weeks and may lead to your account being suspended while it is investigated. Contacting us does not affect your right to raise a dispute with your bank afterwards.
Email: support@lifeintheukmocktest.uk
Please include the email address on your account and roughly when you paid, so we can find the payment.